Online Shopping Makes UK Consumers Happy
98% said they were satisfied with their most recent purchase 94% said their customer experience was either good or excellent Online...
Webhelp UK CEO David Turner talks to Derby Telegraph about the key factors that drive customer satisfaction and bestow organisations with a competitive edge. David highlights the importance of multi-channel service with an omni-channel approach – how this can be beneficial for business while meeting and exceeding customer expectations. Click through to read the article.