Multilingual Hubs – When Two Heads Are Not Better Than One
The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to...
Do you understand why your customers contact you? Do you appreciate the potential value of each contact type? Can you determine which contacts can be dealt with most appropriately by which channel?
In our latest webinar, Webhelp head of strategic insight, Jim Findlay, examines the process of customer journey mapping and the benefits that it can bring to both the business and to the customer experience.