Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp’s Michael Whitsed crowned UK’s Customer Experience ‘Professional of the Year’

20th November 2013

Michael Whitsed from our Falkirk site in Scotland has been crowned the UK’s customer experience Professional of the Year in the ‘Team Leader’ category at the Customer Contact Association (CCA) Excellence Awards, which were held at the National Museum of Scotland in Edinburgh on 13th November.

CCA is the leading independent authority on customer contact strategies and operations.  The annual CCA event celebrates excellence in the customer contact industry and is unique through its peer group judging process.

Michael was singled out for the award after he was able to demonstrate his ongoing commitment to excellent customer service, passion for dealing with his team and customers, as well as positively impacting the customer experience and our business objectives.

The judging panel, which included contact and customer service professionals from all sectors, recognised MichaelÂ’s passion for inspiring others across his team to drive business performance and how he effectively translates organisational goals and objectives into clear targets for his team.

The accolade was also awarded on the merits of the companyÂ’s investment in MichaelÂ’s ongoing and continual professional development.

Michael has been part of our team for over six years, starting out as a customer service advisor in March 2007 and then moving his way up to team leader.  He has now risen to the position of operations manager.

Commenting on his award win, Michael thanked his colleagues Colin Ross, Gareth Greene and Craig McIntosh for their support and encouragement.  He said: “It was such a great feeling to have so many people routing for me at the awards ceremony and pushing me towards success.  IÂ’m really proud of what I have achieved in my career with Webhelp UK and it’s a great reward to be recognised at this level.

“The support and development opportunities Webhelp UK has given me throughout my career is second to none and I am a true advocate of the company’s values and goals.”

David Turner, CEO of Webhelp UK, said:  Â“Michael is a very worthy winner of the national CCA award.  He has worked on several campaigns within Webhelp UK over the last six years and has demonstrated excellence in every role he has undertaken.

“He always strives to achieve service excellence and relishes the challenges of the company’s ever changing fast paced environment.”


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom Group Inc. (NYSE: OMC). By joining forces with Sellbytel, Webhelp expands its geographic footprint...

Blog
International B2B e-commerce: 5 pitfalls and 5 good practices

Increasing numbers of B2B businesses both large and small are setting their sights on trading internationally through an e-commerce platform. To give yourself the best chance of making a decent fist of it, Axel Mouquet, Development Director of Webhelp Payment Services, proffers his advice and...

News
Webhelp Payment Services wins a Mirakl Partner Awards

Webhelp Payment Services has been awarded « ISV Partner of the Year » at the Marketplace&Platform Summit by Mirakl, which took place this June 7th in Paris. This award is shared with our German client, Conrad Electronics, and their amazing B2B Marketplace Project. We have produced this...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook