Choose a country

United KingdomEnglish
South AfricaEnglish

Webhelp UK wins Multi-Channel Photobox Contract

One of the UKÂ’s largest customer experience companies – Webhelp UK – has won a significant new contract with PhotoBox, Europe’s leading online digital photo service.

The new contract will see over 110 jobs created at Webhelp UKÂ’s Glasgow contact centre. PhotoBox has been working with Webhelp UKÂ’s parent company, the Webhelp Group, since 2006. The UK contract win is an extension of this relationship.

The UK based team will handle European customer management services across multiple channels including inbound calls, email and webchat.

The wide scoping contract is the first multi-lingual brief that the company has secured. This will result in recruitment of customer support specialists with native language skills. In total 12 different languages will be required including French, German, Spanish, Italian and Swedish.

The deal forms an important part of Webhelp UKÂ’s strategy for growth, which includes a focus on its multi-channel capability. Recruitment will begin immediately, with a view to the contract being operational by the beginning of August. 18 current PhotoBox employees in the UK will TUPE across to Webhelp UK.

Webhelp UK, which was formerly known as Webhelp UK was acquired by Webhelp Group earlier this year, creating one of the largest independently-owned customer experience organisations in Europe, with revenues in excess of 350m Euros, 33 centres employing 16,500 people.

Webhelp UK wins multi-channel photobox contractPhotoBox has over 24 million members and creates uniquely personalised products such as photo books, cards, wall decor, mugs and t-shirts through its online service. The company has built an active and extensive online community and prides itself on high quality products and great customer service.

Mike Purvis, Sales & Marketing Director at Webhelp UK said: “This is a great win for Webhelp UK as our strategy for growth gathers pace. This is a truly multi-channel, multi-lingual brief that will be a big boost to our UK operation.

“Our new ownership has presented a huge amount of opportunity for Webhelp UK. Glasgow is an international city, with a talented workforce, which will ensure that we’re able to recruit the right people with the right skills for PhotoBox.”

Helen Ellis, Customer Experience Director at PhotoBox said: “We’re really excited to be broadening our partnership further with Webhelp UK as they partner us in our European growth, providing a high quality extension to our in house Customer Support teams.”

Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert, Webhelp. An online survey of 500 UK adults revealed that 89% of people are planning to spend time with family...

Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®