Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
Nordics
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish
InternationalEnglish

Webhelp Names IADVIZE As The Overall Customer Experience Challenge Winner At VIVA TECHNOLOGY 2016

PARIS, July 7, 2016 – Webhelp has announced the winners of the six customer experience challenges set by the outsourcer, as well as the overall customer experience challenge winner, at the inaugural Viva Technology summit in Paris last week.

Webhelp set six challenges it believes will shape the future of the customer experience industry. Companies were invited to submit their responses to these challenges, with 50 pioneering startups from USA, Canada, France, Spain, Netherlands, Iceland, Denmark and the UK, being invited to join Webhelp at their customer experience lab at Viva Technology.

A panel of experts, including venture capitalists, Webhelp’s clients and senior Webhelp management, listened to these 50 companies pitch their ideas live at the summit. A winner in each of the six challenges was selected with one of those being named the overall customer experience challenge winner.

The six winners were:

* Alcmeon – Social selling – How to generate sales through social media?

* Aircall – Seamless omni-channel customer experiences – How to support seamless customer experiences?

* Serious Factory – Augmented and virtual realities in customer experience – How to enrich customer experience and create value?

* Ibbu by IAdvize – Uberisation – Is customer service next? – How to help traditional models to reduce costs and improve experiences?

* Recast.ai – March of bots – Is this the future of customer service?

* Diduenjoy? – Big data + customer experience – Big customer experience?

Ibbu by IAdvize scooped the overall award. Based in Nantes, France, IAdvize is as a conversational commerce platform established in 2010. The company now provides real-time customer engagement in 40 different countries.

Olivier Duha, Webhelp co-founder and president, said:

“At Webhelp we are constantly seeking the best people and the most innovative ideas to ensure we can continue to offer our clients the solutions to the customer experience challenges of tomorrow. The wealth of talent and innovation on display in our customer experience lab, thanks to these pioneering startups, was incredible and hugely exciting. Webhelp is delighted to be able to facilitate the bringing together of these new ideas with our clients and potential investors and we are grateful to Viva Technology for providing such a wonderful environment for us to host this in.”

ENDS

Press information:

For more information please contact

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com


Article by: Robert Gillespie

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert, Webhelp. An online survey of 500 UK adults revealed that 89% of people are planning to spend time with family...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®

...