Choose a country

United KingdomEnglish
South AfricaEnglish

Webhelp reaches US$1bn turnover with acquisition of leading Scandinavian customer experience company

PARIS, June 23, 2016 – Leading global customer experience company, Webhelp, has today announced the acquisition of top Scandinavian customer relationship management firm, GoExcellent.

GoExcellent has nine centres employing 1,700 people across Sweden, Finland, Norway and Denmark and specialises in the technology, media and telecoms sectors. The company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015.


This acquisition is part of the Group’s strategy to actively pursue geographical expansion. It will allow Webhelp to offer its customers services in four new languages in the areas of customer experience where Webhelp is already widely recognised.

The deal is expected to be completed in August once all the relevant local antitrust approvals have been obtained. Webhelp will then have 90 centres across 27 countries employing 35,000 people. The turnover of the business in 2016 is expected to be US$1bn.

Olivier Duha and Frédéric Jousset, the two co- founders of Webhelp said:
“We are very excited about this acquisition and are delighted to be able to make this announcement today. GoExcellent is the best customer relationship firm in Scandinavia and the combination of their reputation in this region with our expertise for delivering great customer experience will greatly enhance our ability to offer our clients a seamless, quality experience across a greater range of languages and countries in Europe. This exciting development has been made possible by the support and belief of our new major shareholder, the investment fund, KKR.”

Terje Andreassen, CEO of GoExcellent said: “Through this acquisition GoExcellent will be part of a global company with the industrial strengths to support future development. Omnipresent digitalisation and rapidly changing customer behaviour changes the customer experience and the way we interact. Fuelled with Webhelp’s innovation strength and customer insights GoExcellent’s position in the Nordic region will be further strengthened.”

Press information:
For more information, or to arrange an interview, please contact
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242

Article by: Webhelp

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert, Webhelp. An online survey of 500 UK adults revealed that 89% of people are planning to spend time with family...

Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®