Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory
Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy...
Webhelp UK CEO David Turner speaks to Professional Outsourcing magazine about how a shift towards more customer-focussed outsourcing can help transform businesses.
“Today, we live in a more enlightened world. Ninety per cent of organisations now see the drive for customer satisfaction as intrinsic to their strategy and 63% view customer experience as a commercial differentiator. Recognising that customer management operations drive the customer experience, they are looking to outsourced service providers (OSPs) to add value rather than reduce cost.”
Click here to read the rest of David’s article in Professional Outsourcing Magazine’s Thought Leadership section.