Webhelp Wins Gold and Silver at UK Digital Experience Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having won both gold and...
There is a general consensus that it is beneficial to gain insight into your customersÂ’ thoughts and opinions about your brand and products. This must mean that 100% of organisations are delivering value from their VOC programmes, or does it? Our infographic shows an alarming disparity between the theory and the reality.