Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Industry News 18th April

Our weekly news update pulls together of the key stories from our industry this week. 

 

 

 

 

 

 

 

 

 

 

 

 


17
th April

Contact centre agents are your company’s most important brand ambassadors

http://www.contact-centres.com/0414.jabra.your.agents.are.your.brand.ambassadors.htm

 

17th April

CIF signs agreement with Data Centre Alliance

http://commsbusiness.co.uk/news/cif-signs-agreement-with-data-centre-alliance/

 

16th April

Outsourcing shoots up in EMEA region

http://www.professionaloutsourcingmagazine.net/newsitems/outsourcing-shoots-up-in-emea

 

15th April

Addressing the Skills Gap – Uk Employers must do more

http://www.webhelp.com/uk/insight-news/2014/04/addressing-skills-gap

 

15th April

Continuous workforce optimisation – how solutions can shape up your workforce

http://www.callcentre.co.uk/continuous-workforce-optimisation-how-solutions-can-shape-up-your-workforce/

 

14th April

Taking an omni-channel approach to customer experience management

http://www.globaltelecomsbusiness.com/Article/3330544/Taking-an-omni-channel-approach-to-customer-experience-management.html?POS=1174484#.U0–kfldWVk

 

14th April

Call centres need a fresh approach

http://www.itweb.co.za/index.php?option=com_content&view=article&id=111792:Call-centres-need-fresh-approach&catid=69

 

Meeting Customer Expectations in a Personalized World

http://risnews.edgl.com/retail-news/Meeting-Customer-Expectations-in-a-Personalized-World92145

 

 

 

 


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our current use of Artificial Intelligence strengthens our conviction that this technology will help us to...

News
GDPR: rethinking our relationship with data

GDPR—these four letters are inescapable as we begin the year 2018. Amid concerns, both real and imagined, and contradicting opinions, the Webhelp Group, in collaboration with all parties involved, chose an innovative, pragmatic, and straightforward approach to the challenge. There is no...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®

...