Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory
Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy...
Black Friday shopping across the UK reached record levels this year but with all the action happening away from the stores how did the customer experience hold up? We analysed the average response times of 10 major UK retailers, across 4 different channels. Here’s what we found: