Webhelp selected by Unilever to deliver European customer contact services
FALKIRK, July 13, 2016 - Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods...
The UK’s leading digital communications company operating the EE, Orange and T-Mobile brands, and serving over 27 million customers.
High speed ramp up in the UK and South Africa.
Using Agile transition methodology to ensure an effective ramp up and seamless migration of activity from the old locations to the new.
Webhelp has twice been asked to execute high speed ramp up for EE, each to replace another OSP’s Philippine operation
In both cases the new operations – supporting several service lines and multiple EE brands – were delivered on time and on target.
Webhelp’s Agile transition methodology was used to ensure an effective ramp and a seamless migration of activity from the old locations to the new.
Webhelp’s expertise in project planning and monitoring enabled the creation of a strong and effective project team. A project governance team monitored progress, and the entire operation was laid out in a full project plan to ensure milestones were hit in line with time targets.
Philippines to South Africa
Today Webhelp has 260 FTE supporting EE from South Africa managing T-Mobile Service and Technical.
Philippines to Derby
Today Webhelp has 650 FTE supporting EE in the UK managing inbound upgrades and retention, outbound upgrades, webchat, digital sales fulfilment and social media.