Question One

Which Industry are you in?


-- Please select one answer from the list --

 
Next
Public Sector
Utilities
Logistics
Telecoms
Technology
Retail & E-Commerce
Travel & Leisure
Media
Financial Services
B2B
?
Other

Question Two

Which of these do you currently outsource or are interested in outsourcing in future?


-- Select as many as you like --

Contact Centre Services
Customer Payment Services
Lead Generation & Inside Sales
Technical Support
Customer Experience Transformation
Data & Analytics Consulting
Technical Consulting
Resource Planning Consulting
Solution Design Consulting
 
Next

Question Three

Select, in order, up to five business priorities


-- 1 is most important --

 
 
Operational reorganisation or relocation
 
 
Harnessing big data
 
 
Integrating customer contact channels
 
 
Customer experience transformation
 
 
Improve customer advocacy
 
 
Creating a new outsourcing partnership or improving an existing one
 
 
Exploring new customer contact technology
 
 
Digital customer contact
 
 
Reduce cost
 
Next

Question Four

List your customer interaction languages


-- Select as many as you like --

 
English
 
French
 
German
 
Dutch
 
Turkish
 
Norwegian
 
Swedish
 
Finnish
 
Danish
 
Spanish (Europe)
 
Spanish (Latin America)
 
italian
 
Portuguese (Europe)
 
Portuguese (Latin America)
 
Romanian
 
Polish
 
Flemish
 
Russian
 
Arabic
 
Hindi
 
Other languages
Next

Question Five

What is your annual customer contact budget?


-- Please select one answer --

£10,000 - £100,000
£100,000 - £1,000,000
£1 million - £10 million
£10 million - £20 million
More than £20 million
I don't know

Question Five (Part 2)

What is the size of your company?


-- Please select one answer --

1 - 100 employees
101 - 1000 employees
1001-5000 employees
More than 5000 employees

Great!


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