Should retailers fear AI or is it now essential?
For a long time, I have talked about artificial intelligence as an enabling tool that should help to improve the customer experience. It’s a...
Xtrasource specialises in integrated suites of customer service technology and software that are tailored to optimise the customer experience and address the customer care challenges faced by our clients.
With our guidance, clients looking to better serve their user base can choose a selection of bespoke and customisable tools. When you get a software suite from Xtrasource, you never need to go anywhere else – if we don’t have it, we will build it.
Extended Application for Reverse Logistics (EARL) is a unique application developed by Xtrasource. It is designed to connect front and back office and provide insight on the status of repairs, returns and inventory, benefiting both clients and consumers in a measurable way.
Re-call was originally built for one client, for the purpose of handling recall complaints. It has been consistently updated and rolled out to other companies ever since.
KayBee is a complete and highly scalable knowledgebase tool that serves as the primary source for maintaining clients’ self-help offerings online. KayBee links directly to the back end of your site, and provides instant access to new questions and answers as they are created.
QlikView uses web-based, in-memory technology to access data from back-end systems.
Our CRM’s combination of knowledge and adaptability means that every client essentially gets their own custom-designed CRM without the teething problems that come with new software.