Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
Nordics
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish
InternationalEnglish

Xtrasource

Xtrasource – About Us

Multilingual support and solutions for multi-geographic growth.

Overview

Xtrasource is a leading provider of multilingual support and customer services to the consumer electronics and connectivity industry.

Headquartered in the Netherlands, we manage customer contact processes for clients across Europe, supporting 20+ languages from our language hubs in the Netherlands and France.

Our services are provided through a range of tailored solutions, including CRM support, logistics support, bespoke customer service software and multi-channel customer communication.


Explore - Xtrasource

Multilingual Technical and Customer Support
Software Solutions
Service Supply Chain Optimisation
Start-up Support Solutions


Key Facts and Figures

Xtrasource started out in 1996 as the result of a universal remote control. The remote, while excellent and cost-effective, required a little more work than most on the part of the consumer. This service was a success – so much so that the company founders were inspired to extend the service to other brands. As a result, the Enschede contact centre was created.

The Enschede contact hub was well-equipped and made use of automated processes that enabled faster, better service than its competitors. Offering an excellent support service allowed Xtrasource and its clients to expand their market share.

In 2004 Xtrasource was acquired by Sento Europe, a leading customer service corporation hoping to strengthen its technical support portfolio. Four years after that, Sento was acquired by R Systems International, a multinational software and IT firm looking to diversify its business to business services.

In 2014, R Systems Europe was acquired, as a separate entity to R Systems International, by Webhelp and renamed Xtrasource. This acquisition helped Webhelp to expand and diversify their consumer technology offerings. Now a division of Webhelp Netherlands, the company continues its unwavering progression towards the peak of technical support in a multilingual setting.


Xtrasource Certifications

Webhelp Xtrasource is compliant with the Payment Card Industry Data Security Standard (PCI DSS).


Philips Lighting
Philips Professional Display Solutions

Xtrasource Leadership

Thomas Blankvoort
General Manager of Xtrasource and Director of Business Development and MarCom
Contact the Webhelp

Xtrasource Team

Contact us
Contact

Enschede

Brammelerstraat 8, 7511 JG Enschede
+31 (0) 53 486 00 02

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
The most important trends for 2018 in retail banking

The 2018 Retail Banking Trends and Predictions research published by The Financial Brand features insight from over 100 retail banking leaders. The research identifies ten key trends that retail banks need to be focused on in 2018 and the customer interaction is at the heart of several of these trends: Removing friction from the customer journey Use of Big Data, AI, Analytics...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Case Studies
Webhelp People Analytics

...