How is the in-store retail customer experience evolving?
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...
Identify key insights on social media and increase customer satisfaction on the social web.
Our multi-lingual team of expert analysts and social conversation specialists help you to fully integrate social media into your 360° marketing and customer experience strategy:
We create bespoke notifications and alerts to inform you of potentially risky mentions about your brand, your market, your retailers, your products on the social web.
Webhelp’s digital and social experts conduct regular analyses to help you identify key trends, help you understand your customers’ feedback and measure the social impact of your actions.
We can manage your social customer care by reacting and engaging with your customers. We adopt your brand’s tone of voice to drive customer satisfaction improvement.
We proactively address on social media, users who might be interested in your brand’s products or services, and help you increase your sales or improve general engagement.