Are You Ready for a Revolution in Retail Banking?
Regulation and technology set to bring unprecedented change to retail banking customer experience By the end of this decade a raft of new...
For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale.
That’s fine so far as it goes. At Webhelp, however, we have higher ambitions. We believe outsourcing should generate business value for our clients; value they can measure in terms of increased revenue, reduced cost and more profitable customer relationships.
And we’re prepared to put our money where our mouth is. We’ve pioneered new approaches to contracting that directly link our remuneration to the business value we deliver. We put our margin on the line every day as part of our commitment to deliver continuous improvement in steady state operations. And we have the courage (and deep pockets) to invest alongside our clients to deliver transformation programmes that achieve substantial long term gains.
To learn more about our approach to contracting, download ‘Webhelp for Financial Gain: Our Commitment to Your Bottom Line’ today.
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