Insight Partnership with a Major Telco Provider
In 2012, South Africa won the UK National Outsourcing Association’s Offshoring Destination of the year award. In 2013, it won that same accolade from the European Outsourcing Association. Despite its significant cost advantage, South Africa has never based its proposition on cost savings alone. South Africa’s advantage lies in its ability to deliver a high quality and emotionally compelling customer experience.
In this paper we’ll examine what South Africa has to offer and consider what companies need to do in order to realise its economic benefits without compromising their customer experience.