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Social Media 1: The Game-Changer Channel

22nd October 2013

Social Media 1: The Game Changer Channel in Customer Management

From time to time an innovation comes along that transforms the way we all live. Social media is one such example.

It has already transformed the way consumers communicate with one another and is now transforming the way they communicate with organisations and businesses. It is an evolution that no business leader responsible for customer management can afford to ignore.

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Number of pages: 19 Date published: 22nd October 2013

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