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Social Media 2: Effective Strategies

11th June 2014

Social Media 2: Strategies for Effective Customer Management

The evolution of social media has created a new way for people to communicate, not only with each other, but with organisations and brands.

Today’s customers expect to access customer service through social media channels, and organisations worldwide are working, with mixed success, to meet that expectation.

In this paper we’ll examine what companies need to do to avoid compromising their customers’ experience.

Simply fill in your details below and you will get instant access to the free paper.

Number of pages: 29 Date published: 11th June 2014

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Why do I need to fill in the form? We will always keep your personal information safe. We ask for your information in exchange for a valuable customer experience analysis resource in order to send information to you that we think may be of interest and to send you communications that we think may be of value to you. View our Privacy Policy here. Is this really free? Absolutely. We’re just sharing some valuable knowledge that we hope you’ll find useful.

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