Omnichannel In Focus At Mobile World Congress
The recent Mobile World Congress in Barcelona was the biggest annual show focused on mobile technologies. Over 100,000 people visited the event and...
The evolution of social media has created a new way for people to communicate, not only with each other, but with organisations and brands.
Today’s customers expect to access customer service through social media channels, and organisations worldwide are working, with mixed success, to meet that expectation.
In this paper we’ll examine what companies need to do to avoid compromising their customers’ experience.
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