What are the upcoming technology trends in retail?
The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
E-commerce is the fastest growing retail market in Europe and North America with online sales in Western Europe and Poland currently increasing by between 13 -14% year on year. Whilst this rapid rate of growth shows no signs of slowing, which are the sites that consumers love spending their money on and when, where and how do they like doing so?
These are some of the questions that we asked recently in a survey of 500 UK retail customers. Download our survey report to see our key findings on the online retail consumer.