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Omni-Channel in Insurance

Whitepaper
23rd October 2013

Omni-Channel in Insurance: Serving Connected Customers

Companies that think they’re doing well by offering their customers several channel choices for customer service and sales need to think again before patting themselves on the back.

Unless those channels are connected – so that conversations and transactions started on one can be continued on another – the customer experience is likely to be disappointing, cost more than it should to deliver, and generate less revenue than it might.

The truth is, customers expect you to interact with them across a range of channels. They’ll only be impressed if you can follow them from one to the next.

Simply fill in your details below and you will get instant access to the free paper.

Number of pages: 22 Date published: 23rd October 2013

Fill in the form to download the white paper.

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