Insight Partnership with a Major Telco Provider
Achieving customer management excellence demands continuous effort and rigorous endeavour. For that reason we structure our business – the way we manage our people and deploy our resources – in a way that keeps us focused on improving performance in the four areas that matter most to our clients: productivity, performance, compliance, and people.
Our performance management system, Performance Compass, is used across our business – from frontline agents to our leadership team – to constantly monitor performance, drive improvement and to direct the deployment of effort and resource; it ensures that we never fall short of delivering exceptional customer experiences.
To learn more about our commitment and approach to customer experience, how we manage our advisors and the Performance Compass dashboard, download ‘Managing for Performance: Our Pursuit of Continuous Improvement’ today.
I am the target text.
Simply fill in your details below and you will get instant access to the free paper.