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Webhelp for Performance

Whitepaper
16th September 2015

Managing for Performance: Our Pursuit of Continuous Improvement

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Achieving customer management excellence demands continuous effort and rigorous endeavour. For that reason we structure our business – the way we manage our people and deploy our resources – in a way that keeps us focused on improving performance in the four areas that matter most to our clients: productivity, performance, compliance, and people.

Our performance management system, Performance Compass, is used across our business – from frontline agents to our leadership team – to constantly monitor performance, drive improvement and to direct the deployment of effort and resource; it ensures that we never fall short of delivering exceptional customer experiences.

To learn more about our commitment and approach to customer experience, how we manage our advisors and the Performance Compass dashboard, download ‘Managing for Performance: Our Pursuit of Continuous Improvement’ today.

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Number of pages: 17 Date published: 16th September 2015

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