United: three steps to avoiding a similar customer backlash
The recent problems of United Airlines have been well documented and I wouldn’t like to comment on specific incidents - we have all read so...
New regulatory requirements designed to increase transparency and improve competition will lead to a restructuring of the competitive landscape in the UK, creating a platform for the many new digital entrants looking to capitalise on consumers’ distrust of existing banks.
Banks will need to transform their digital capabilities. Those that do not will be relegated to acting merely as wholesale providers, competing solely on price. This paper focusses on how banks can embrace this opportunity to deliver superior service while reaping significant efficiency gains.