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Webinar Slides: Building Sustainable Social Media Strategies

21st August 2014

Webinar Slides: Building Sustainable Social Media Strategies

Mike Purvis, Chief Engagement Officer at Webhelp UK, discusses building sustainable social media strategies. Key topics covered are:

  1. Operationalising a social media customer service strategy
  2. Maintaining service standards across all customer touchpoints
  3. Generating actionable insight from social media customer management
Number of pages: 29 Date published: 21st August 2014

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