75% of retail executives plan to monitor customers with beacons
My colleague Helen recently blogged about beacons, citing some recent research from Google exploring how a more open approach to managing beacons...
Webhelp UK CEO David Turner talks to Derby Telegraph about the key factors that drive customer satisfaction and bestow organisations with a competitive edge. David highlights the importance of multi-channel service with an omni-channel approach – how this can be beneficial for business while meeting and exceeding customer expectations. Click through to read the article.