Can Large Companies Really Offer Personalised Service?
Offering a personalised service in a small business is relatively easy. I have a local cafe close to where I live and I’m always pleased that...
Webhelp UK CEO David Turner talks to Derby Telegraph about the key factors that drive customer satisfaction and bestow organisations with a competitive edge. David highlights the importance of multi-channel service with an omni-channel approach – how this can be beneficial for business while meeting and exceeding customer expectations. Click through to read the article.