What are the upcoming technology trends in retail?
The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
Webhelp UK CEO David Turner talks to Derby Telegraph about the key factors that drive customer satisfaction and bestow organisations with a competitive edge. David highlights the importance of multi-channel service with an omni-channel approach – how this can be beneficial for business while meeting and exceeding customer expectations. Click through to read the article.