Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Westminster MP Congratulates Webhelp for Commitment to Rothesay

Brendan O'Hara MP visit to Rothesay

Westminster MP for Argyll & Bute, Brendan O’Hara, has congratulated Webhelp and easyJet for their commitment to the community, following the news that Webhelp has secured a contract with the leading European airline, which safeguards 23 jobs and creates a further 14 at the Rothesay site.

Mr O’Hara, was speaking on a visit to Webhelp’s site in Rothesay, where he met the new recruits and toured the facilities.

“I was hugely impressed by my visit to Webhelp’s site in Rothesay,” he said. “There is a very friendly atmosphere among the team there and they are clearly carrying out excellent work for a number of clients at the site. To have been chosen by easyJet to carry out such prestigious work as the executive complaints they focus on is an indication of just how good the team there is. They are clearly working very much in partnership with easyJet to deliver the best possible results for the customer, which is great to see.

 

“The creation of quality jobs, which have real long term career prospects and conditions that suit a wide range of people and skills, is crucial to the survival of remote communities like Rothesay. The importance of these jobs to the community in Rothesay cannot be overstated and I look forward to supporting Webhelp to deliver more good news to the site in the future.”

 

Richard Lawrence, resolution and service excellence manager, easyJet, said: “We tasked the team in Rothesay to handle our high level executive complaints work initially on a temporary contract and have been really impressed with the quality of the work and commitment this team shows every day when dealing with our customers. When the time came to make a decision to make the contract with Webhelp UK a permanent one in Rothesay we had no hesitation in doing so, creating more jobs and further cementing this important relationship.”

 

Andy Doig, chief operating officer at Webhelp, said: “The quality of the people we have in Rothesay is first class. Initially clients can be concerned that Rothesay is too far away from their mainstream operations, but once they come and visit the site they are convinced that we can deliver an excellent quality service for their customers. And once they have experienced just how good our people in Rothesay are, they tend to want to stay with us. We are absolutely committed to retaining our work in Rothesay and to doing everything we can to bring more of the right kind of work into this community.

 

“I would like to thank Mr O’Hara for taking the time to visit our site and for his support for our continued operations here.”

 

 

ENDS

 

Press information:

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com


Tags:

Article by: Heather Astbury

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert, Webhelp. An online survey of 500 UK adults revealed that 89% of people are planning to spend time with family...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Blog
Cloud Technology: Why you should be investing

In the wake of the Forbes Cloud 100, our Innovation Director Dave Pattman looks at cloud technology. Specifically, its role in a surprisingly diverse range of sectors, including business process management and data and analytics. To learn more about why you need to be investing in the cloud,...

Whitepaper
Dear Data…

Dear Data... How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset...