Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webinar: Intelligent outbound – mastering respectful contact

4th November 2015

Approaching prospects in a manner that they are comfortable with and receptive to isn’t a new concept in face-to-face sales. So why has outbound sales struggled to follow suit?

If a brand can use their knowledge of a customer to make contact and offer a product or service that is perceived as useful, then this type of customer experience can create a positive impact. Where a company is seen to offer value, rather than crudely attempting to sell more products, again this can build a relationship, rather than break it down – a common consequence of a traditional outbound cold call.

In our latest webinar Webhelp chief engagement officer, Mike Purvis, discusses these issues along with the shape of next generation Intelligent Outbound contact.

Follow this link and find out more


Tags:

Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year's BPeSA and CCMG Industry Awards. For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO and contact centre industry in South Africa is building its reputation on the international stage...

News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new...

Case Studies
Insight Partnership with a Major Telco Provider

...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

Blog
[Infographic] Transformation of Outsourcing: From the 60s to the present day

Outsourcing has well and truly transformed over the decades... From the first known 'call centre' in the 60s, to the Continental Airlines telephone booking system off the 70s, through to the multichannel options available on our mobile phones today... ...it's easy to see how customer...