Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards
Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this...
Do you understand why your customers contact you? Do you appreciate the potential value of each contact type? Can you determine which contacts can be dealt with most appropriately by which channel?
In our latest webinar, Webhelp head of strategic insight, Jim Findlay, examines the process of customer journey mapping and the benefits that it can bring to both the business and to the customer experience.