Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp’s Michael Whitsed crowned UK’s Customer Experience ‘Professional of the Year’

20th November 2013

Michael Whitsed from our Falkirk site in Scotland has been crowned the UK’s customer experience Professional of the Year in the ‘Team Leader’ category at the Customer Contact Association (CCA) Excellence Awards, which were held at the National Museum of Scotland in Edinburgh on 13th November.

CCA is the leading independent authority on customer contact strategies and operations.  The annual CCA event celebrates excellence in the customer contact industry and is unique through its peer group judging process.

Michael was singled out for the award after he was able to demonstrate his ongoing commitment to excellent customer service, passion for dealing with his team and customers, as well as positively impacting the customer experience and our business objectives.

The judging panel, which included contact and customer service professionals from all sectors, recognised MichaelÂ’s passion for inspiring others across his team to drive business performance and how he effectively translates organisational goals and objectives into clear targets for his team.

The accolade was also awarded on the merits of the companyÂ’s investment in MichaelÂ’s ongoing and continual professional development.

Michael has been part of our team for over six years, starting out as a customer service advisor in March 2007 and then moving his way up to team leader.  He has now risen to the position of operations manager.

Commenting on his award win, Michael thanked his colleagues Colin Ross, Gareth Greene and Craig McIntosh for their support and encouragement.  He said: “It was such a great feeling to have so many people routing for me at the awards ceremony and pushing me towards success.  IÂ’m really proud of what I have achieved in my career with Webhelp UK and it’s a great reward to be recognised at this level.

“The support and development opportunities Webhelp UK has given me throughout my career is second to none and I am a true advocate of the company’s values and goals.”

David Turner, CEO of Webhelp UK, said:  Â“Michael is a very worthy winner of the national CCA award.  He has worked on several campaigns within Webhelp UK over the last six years and has demonstrated excellence in every role he has undertaken.

“He always strives to achieve service excellence and relishes the challenges of the company’s ever changing fast paced environment.”


admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

Blog
Innovation Takes Centre Stage At The Arch Summit on 3-4 May

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Case Studies
Webhelp People Analytics

...