Customer Personalisation – Where Can It All Go Wrong?
Getting customer personalisation right is tricky enough, but when you factor in all the ways it could go wrong, the prospect becomes extremely...
Webhelp UK’s Warrington centre has been awarded the 2011 National Award for Inspiring Learning by the Campaign for Learning and sponsors The Open University. The company, which provides contact centre services, was presented with their award and a cheque for £100 by representatives from Campaign for Learning and the Open University at a special prize giving ceremony in October.
The Inspiring Learning Award aims to recognise organisations that have demonstrated how they have inspired learning through their Learning at Work Day activities. Webhelp UK ran a range of inspirational activities and initiatives on Learning at Work Day to encourage employees to think about their own development and progress at work. The company used suggestions from staff to develop an array of workshops and sessions, which included job shadowing, demonstrations from partner companies, bite sized learning and talks from local community projects. Employees were also able to sign up for recognised qualifications to support their career development. The day was a fantastic success with enthused staff eager to carry on learning.
Webhelp UK’s commitment to staff development for all their employees shone through
Tricia Hartley, Chief Executive of the Campaign for Learning, which co-ordinates Learning at Work Day nationally said, ‘We are delighted to present this award to Webhelp UK. Learning at Work Day is all about highlighting the benefits of organisations investing in their people. Webhelp UK’s commitment to staff development for all their employees shone through. The organisers designed a day which offered an inspiring range of activities that has stimulated personal and career development amongst their colleagues. We heartily congratulate them on their success.’
Lynda Brady, Director, Learner Support Services for the Open University said, ‘Webhelp UK put a huge amount of energy into Learning at Work Day and The Open University is pleased to be able to present them with this award. Their entry showed that the activities not only had a positive impact on the company’s services but created a genuine enthusiasm amongst staff to follow up the opportunities that were on offer.’
Claire Croden, Learning and Development Manager at Webhelp UK said, ‘I’m really proud of the effort and commitment that the team demonstrated in putting this day together. Right from the outset inclusion was at the heart of the team’s objective, which paid off generating a real buzz on the site both in the run up to the day and during the day itself. Webhelp UK are wholly committed to people development, professionally and personally, the L&D team work extremely hard to maintain this commitment on behalf of the Organisation.