How is the in-store retail customer experience evolving?
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...
This week’s customer experience paper contains the latest news and articles on customer service, customer experience optimisation and omni-channel customer management. The paper is embedded below, you can also click through to read it as published on paper.webhelp.com