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The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
A team of local customer experience advisors, from Webhelp UK, has taken on BritainÂ’s highest mountain peak to raise over Â£2,000 for Cancer Research UK. The 17-strong team from WebhelpÂ’s Kilmarnock and Dunoon sites travelled to the Grampian Mountains earlier this month to scale the Ben Nevis summit, standing at 1,344 metres above sea level. The climbers faced no shortage of challenges, tackling rain, wind and even snow on what was supposed to be a summerÂ’s day in June. The weather conditions didnÂ’t dampen the spirits of the team, who documented the ascent through a series of group Â‘selfiesÂ’, whilst also taking part in the occasional snowball fight.
The climb successfully raised Â£2,300 in total for Webhelp UKÂ’s 2015 charity partner, Cancer Research UK, marking a record for the most amount of money raised for a single charity event at the company. Â The money was raised through generous donations from the teamÂ’s families, friends and colleagues. A number of successful bake sales were also held at the sites, raising over Â£300 towards the end total.
Chris Chance, Head of Service for Webhelp UK, commented: Â“Our strap line for this year is Â‘lean in, be braveÂ’ and the team has done just that. IÂ’ll not major on the facts and figures of Ben Nevis as we felt every step, change in gradient and degree of temperature change.
Â“The initiative was all about giving something back. Each member of the team put their body and mind through an incredible journey to raise over Â£2000 for an amazing cause. We all have personal reasons for participating in the climb and the teamÂ’s families, friends and colleagues past and present will all be incredibly proud of them.Â”