Why it’s crucial for retailers to understand in-store behavior
91% of retail activity still takes place inside stores, yet much of the attention on customer experience innovation has been focused on how to...
Webhelp, has strengthened its UK banking, financial services and insurance team with the appointment of Jack Springman as propositions director.
Jack joins Webhelp from Sopra Steria where he was head of customer analytics. He has a wealth of experience across the banking, financial services and insurance sector having worked for Fidelity and Guinness Flight (now Investec) and advised financial service companies during his time as a consultant with LEK, Burlington, Inforte, Business & Decision and Sopra Steria.
Jack is looking forward to helping Webhelp develop its offering in this sector: “I am passionate about customer experience and it is fantastic to be working for a company where what you are passionate about is so central to the business. Quality customer service and the serve to sell philosophy – something I have written about a lot – is at the heart of everything Webhelp does and it is very rare to find a company that not only says that, but actually lives and breathes it.
Mike Purvis, Chief Engagement Officer of Webhelp UK, commented:
“We have identified that the banking, financial services and insurance sector, along with retail and travel and tourism, is likely to generate the highest levels of growth in the next three years. We are therefore keen to ensure that our capabilities, and how these are packaged into propositions, are compelling to prospective new clients. I am confident that Jack’s wealth of experience in this sector will help to move Webhelp onto the next level and ensure we continue to record successful growth in the UK.”
From 12 locations across the UK, Webhelp provides multi and omni-channel services to some of the UK’s most progressive brands and businesses and has grown its revenues by 112 per cent in the last four years.
For more information please contact: Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 email@example.com