Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK scoops silver for ‘Customer Experience Champion’ at top industry awards

Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at tonight’s UK National Contact Centre Awards, thanks to the hard work and dedication of team member Zoe Bateman.

Zoe, customer experience manager at Webhelp’s Dearne Valley site in Rotherham, stood out for spearheading a customer-focussed cultural change model, which was rolled out across six of the company’s major clients and integrated as one of Webhelp’s core operating standards.

Her energy and enthusiasm helped to drive this key strategic agenda within Webhelp, and included the recruitment of 14 people to act as champions across the business.

Zoe also led the winning team in the category of ‘Team of the Year’ at the 2014 UK Customer Experience Awards.

David Turner, chief executive at Webhelp UK, said of Zoe’s win: “We are extremely proud to have one of our best and brightest recognised for all of her efforts. Zoe‘s passion for the customer sets the benchmark for everyone at Webhelp UK to aspire to. She has been a key component in delivering the great service that we provide– this is why she is a very deserving of the Customer Experience Champion silver award.”

Commenting on her award Zoe said: “I am absolutely over the moon. It’s quite overwhelming to be recognised for just doing your job, but it is a huge validation of all the team’s hard work and dedication over the past 12 months. The level of support they have given me is fantastic and I can’t wait to share this success with them.”

The UK National Contact Centre Awards, now in its 20th year, recognise individuals in the customer experience industry who are role models, striving to ensure their workplace is professional and industry leading.


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
Sales and service need to merge to really offer a great CX

For a long time, I have been arguing that companies need to rethink their service, sales, and marketing process. These processes need to be completely integrated with the customer service team - as a customer contact hub - because customers don’t think of a company as distinct silos or functions - to them your company is just a brand. Yet, too many companies still have all these different...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

News
Webhelp Unveils the UK’s Favourite Insurers

LONDON, UK, March 29, 2018 – Aviva, Post Office, Petplan and Direct Line top the charts of the UK’s favourite insurers according to the latest research commissioned by leading global customer experience and BPO expert, Webhelp. Aviva was the most popular choice of insurer for home...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Case Studies
Webhelp People Analytics

...