Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK scoops silver for ‘Customer Experience Champion’ at top industry awards

Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at tonight’s UK National Contact Centre Awards, thanks to the hard work and dedication of team member Zoe Bateman.

Zoe, customer experience manager at Webhelp’s Dearne Valley site in Rotherham, stood out for spearheading a customer-focussed cultural change model, which was rolled out across six of the company’s major clients and integrated as one of Webhelp’s core operating standards.

Her energy and enthusiasm helped to drive this key strategic agenda within Webhelp, and included the recruitment of 14 people to act as champions across the business.

Zoe also led the winning team in the category of ‘Team of the Year’ at the 2014 UK Customer Experience Awards.

David Turner, chief executive at Webhelp UK, said of Zoe’s win: “We are extremely proud to have one of our best and brightest recognised for all of her efforts. Zoe‘s passion for the customer sets the benchmark for everyone at Webhelp UK to aspire to. She has been a key component in delivering the great service that we provide– this is why she is a very deserving of the Customer Experience Champion silver award.”

Commenting on her award Zoe said: “I am absolutely over the moon. It’s quite overwhelming to be recognised for just doing your job, but it is a huge validation of all the team’s hard work and dedication over the past 12 months. The level of support they have given me is fantastic and I can’t wait to share this success with them.”

The UK National Contact Centre Awards, now in its 20th year, recognise individuals in the customer experience industry who are role models, striving to ensure their workplace is professional and industry leading.


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
B2C and B2B payment: 4 differences

B2C and B2B payments are different. But what are these differences in terms of e-commerce, and how can we be sure that B2B payment becomes a positive component of customer experience and loyalty? The 4 major differences to be taken into account if this is to be achieved are explained below. Average basket One of the main differences between B2C and B2B payment is the value of the average...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

News
Webhelp Payment Services wins a Mirakl Partner Awards

Webhelp Payment Services has been awarded « ISV Partner of the Year » at the Marketplace&Platform Summit by Mirakl, which took place this June 7th in Paris. This award is shared with our German client, Conrad Electronics, and their amazing B2B Marketplace Project. We have produced this...

Case Studies
Webhelp People Analytics

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and contitions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook