Why it’s crucial for retailers to understand in-store behavior
91% of retail activity still takes place inside stores, yet much of the attention on customer experience innovation has been focused on how to...
Webhelp UK has been recognised with a prestigious award by customer contact industry body, the Professional Planning Forum.
The leading customer experience company received the ‘Innovation award for Interactive Intelligence’, for its Insight programme which scientifically brings data and people together to drive continuous improvement, delivering quantifiable benefits to both customer and client.
The award was presented during a ceremony at Professional Planning Forum’s Customer Strategy and Planning Conference, in Brighton last night. The annual gathering celebrates the achievements of the industry’s innovators hosting a platform for learning, sharing of best practice and celebrating success.
Webhelp UK fought off stiff competition to receive the award, which saw a panel of 19 former winners and finalists visit shortlisted companies to put them through a rigorous assessment process.
Commenting on the achievement, Webhelp UK’s Chief Executive, David Turner, said:
“The Professional Planning Forum’s annual awards are widely regarded as a benchmark of industry excellence and Webhelp UK is very proud to have taken home the coveted Innovation Award for Interactive Intelligence.
“Our Insight programme provides our clients with a 360 degree view of their business and customer contacts across a variety of channels. It has enabled us to produce impactful insights for clients that have led to quantifiable results in sales and customer relations.”