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Webhelp UK, one of the country’s leading customer experience providers, has been announced as a finalist in two categories at the inaugural UK Employee Experience Awards 2014, taking place in London on 27 March.
Nominated for ‘Best Contact Centre’ for Webhelp’s Rothesay site and ‘Best for Talent Management & Development’, both awards recognise the hard work, leadership and focus that Webhelp has demonstrated to promote and ensure satisfaction of employees.
The ‘Best for Talent Management & Development’ nomination comes after Webhelp invested in creating an innovative, design-led working environment, in partnership with creative IT solutions business, Jigsaw24.
This was to encourage productivity by presenting employees with a working environment they were happy to step into and one which would ultimately result in customers receiving a heightened experience.
Webhelp is further nominated in the ‘Best Contact Centre’ category for its forward thinking approach and customer centric culture. This is demonstrated through its community spirit approach to customer experience both internally and externally, as well as the development of its 212 programme which aims to lead the way in employee engagement and customer satisfaction.
Part of the 212 principle is to encourage staff to approach customer service as a professional industry in its own right, rather than simply a department.
Stuart Knapper, Senior Operations Manager of the Rothesay site, said: “The team here at Webhelp Rothesay are absolutely over the moon with this nomination. We’re a tight knit group that strives to provide a first class customer experience every time, so it’s fantastic to be recognised in this way.”
David Turner, CEO of Webhelp, added:
“It’s a great honour to be nominated for not only one, but two awards. It’s fantastic to know that the commitment we make to our employees is highly regarded. Furthermore, the leadership and ideas coming from the Rothesay site is truly inspirational, a well deserved nomination.”
The finalists have all been selected according to strict criteria based around a business case format.
With a variety of industries represented, those organisations that have been shortlisted have been able to demonstrate the return on investment in people, innovation and customer experience.