Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK Plan-Do-Act-Check (No.2)

12th November 2012

Compliance can sometimes be viewed as adopting a “Big Brother” stance. At Webhelp UK we clear up any disambiguation and show it in its true light as being a very valuable support role.

Caroline Murray is Webhelp UK Head of Compliance and Quality Service Assurance and is an ISO certified lead auditor.

Compliance Delivers Quality Service

Working together with key business areas, Caroline and her team proactively seek to maximise opportunities which will deliver compliance and quality service assurance in line with the principles and spirit of regulatory and governing frameworks.

Simply put, her team helps guide, uphold and advocate a fully compliant and quality service in all operational and supporting departments.

The principle objectives of Compliance are assuring conformance to all regulatory and company legislation, standards, processes and codes of practice. The team also supports the business by identifying improvements and innovative initiatives based on the outputs of internal auditing.

The ultimate aim of the Compliance team is to ensure that Webhelp UK is recognised and certified as a company of choice for both employees, in the form of support, and partners, whilst maintaining and increasing regulatory and partner compliance.

The team is focussed on working in close harmony with all of our departments to prove that our methodologies and processes are in place and are delivering the outcomes they were designed to achieve.

Where any noncompliance is identified, the team will work together with the specific business area to support and identify areas of improvement to prevent further noncompliance.

We assess all audit outputs based on risk and will recommend increased frequency from BAU to enhanced or recovery models.
The Compliance team has an overall objective of delivering effective and meaningful audits, using a risk based approach for Regulatory Compliance and SMART Quality Service Assurance. With documented objectives and focus based on our sound methodology, processes and risk to the business, the Compliance and QSA team has the precise skill set and experience to work with the business to provide support and continuous improvement.

Webhelp UK believe that Compliance in our industry shouldn’t be seen as simply a hygiene factor or an indirect cost, but as a differentiator between those who have built their operations on a solid compliance base and those who haven’t.

Caroline Murray
Head of Compliance and Quality Service Assurance
Webhelp UK


admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

Blog
Innovation Takes Centre Stage At The Arch Summit on 3-4 May

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Case Studies
Webhelp People Analytics

...