What are the upcoming technology trends in retail?
The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
Jim Findlay, Business Solutions Consultant at Webhelp UK, discusses Webhelp’s Discovery/ Innovation labs and capabilities in analytics. Jim talks about the company’s methodology and the approach adopted in making the most of the insight process – data collation and generation, analytics, solution design and deployment.