Delivering the experience your customers expect
Imagine if 93% of your customers said they all want the same thing. Would you build a strategy around ensuring you deliver this? Of course, it...
Jim Findlay, Business Solutions Consultant at Webhelp UK, discusses Webhelp’s Discovery/ Innovation labs and capabilities in analytics. Jim talks about the company’s methodology and the approach adopted in making the most of the insight process – data collation and generation, analytics, solution design and deployment.