Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK builds on its partnership with Sky

11th February 2015

Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team (CRT) campaign, strengthening its position as strategic partner for Europe’s leading entertainment company.

The campaign will be managed from Webhelp’s Glasgow site, which currently employs over 880 customer service professionals in the city. Experienced advisers already contracted to Sky CRT will join Webhelp and increase the businesses capacity when the contract commences on 1st March.

Webhelp currently supports Sky on a number of campaigns across its Glasgow, Derby, Falkirk, Greenock and Warrington sites. The CRT is a hands-on team that looks to resolve customers’ most complicated technical problems and issues.

Webhelp UK CEO David Turner said, “Our relationship with our partner Sky continues to grow from strength to strength and reaffirms our pledge to deliver industry leading customer service and provide job opportunities for the local communities in which we are based.

“We have again proven that our capabilities as a preferred customer experience management provider, thanks to our leadership in learning and development, market understanding and advanced omni-channel technology support, which put us as the forefront of the industry.”

In the UK, Webhelp UK employs over 6,000 people at its contact centres in Dunoon, Glasgow, Greenock, Kilmarnock, Rothesay, Falkirk, Dearne Valley, Derby, Warrington, with a corporate office in London and its UK headquarters in Falkirk.


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

Blog
Innovation Takes Centre Stage At The Arch Summit on 3-4 May

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Case Studies
Webhelp People Analytics

...

×