The development of multilingual hubs for an improved customer service
Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an outsourcing strategy were looking to reduce their...
Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team (CRT) campaign, strengthening its position as strategic partner for Europe’s leading entertainment company.
The campaign will be managed from Webhelp’s Glasgow site, which currently employs over 880 customer service professionals in the city. Experienced advisers already contracted to Sky CRT will join Webhelp and increase the businesses capacity when the contract commences on 1st March.
Webhelp currently supports Sky on a number of campaigns across its Glasgow, Derby, Falkirk, Greenock and Warrington sites. The CRT is a hands-on team that looks to resolve customers’ most complicated technical problems and issues.
Webhelp UK CEO David Turner said, “Our relationship with our partner Sky continues to grow from strength to strength and reaffirms our pledge to deliver industry leading customer service and provide job opportunities for the local communities in which we are based.
“We have again proven that our capabilities as a preferred customer experience management provider, thanks to our leadership in learning and development, market understanding and advanced omni-channel technology support, which put us as the forefront of the industry.”
In the UK, Webhelp UK employs over 6,000 people at its contact centres in Dunoon, Glasgow, Greenock, Kilmarnock, Rothesay, Falkirk, Dearne Valley, Derby, Warrington, with a corporate office in London and its UK headquarters in Falkirk.