United: three steps to avoiding a similar customer backlash
The recent problems of United Airlines have been well documented and I wouldn’t like to comment on specific incidents - we have all read so...
Webhelp, has strengthened its senior UK team with the appointment of Annie Meharg as business development director.
Annie joins Webhelp from the Priory Group, the UK’s largest healthcare company, where, as sales and digital director, she gained a unique experience in embedding a digital first customer experience. Prior to this Annie was at Serco Global Services and has more than 10 years’ experience of co-designing and implementing large-scale global transformational customer experience solutions across telecoms, healthcare, retail and public services. That, combined with her previous experience of working in HR, led her to a passionate belief that having engaged and empowered colleagues results in excellent customer experience – a mantra that is at the heart of Webhelp’s commitment to delivering exceptional results for its clients.
Annie explained why she was keen to move to Webhelp:
“For me, Webhelp is an exciting global company that is at the leading edge of customer interaction and experience. For more than a decade I have been working with companies to implement cutting edge customer management solutions and Webhelp offered me the chance to do that as part of Europe’s fastest growing provider.
“Our biggest challenge in customer services right now is the growing shift to digitization and providing one seamless journey across all channels for our brands and clients. Webhelp is truly a transformational business and works with clients on the investment required to create a single customer experience and unified customer journey. I am extremely excited by the opportunity to design and implement cutting edge customer experience solutions that working with Webhelp and our forward thinking clients presents.”
David Turner, CEO of Webhelp UK, commented:
“I am absolutely delighted to welcome Annie to the Webhelp UK team and I am thrilled by the opportunities her experience and skills will bring to the business. She has joined the team during an exciting period as we continue to see strong levels of growth from both new and existing clients.
“Annie’s extensive skills and expertise will prove vital as we grow our client portfolio further and develop the strategies and propositions that enable us to deliver a first class customer experience to all our clients.”
From 12 locations across the UK, Webhelp provides multi and omni-channel services to some of the UK’s most progressive brands and businesses and has grown its revenues by 112 per cent in the last four years.
For more information, or to arrange an interview, please contact
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 firstname.lastname@example.org