Customers will spend more if they receive great service
More than a decade ago, there was a consumer backlash in some industries against the offshore outsourcing of contact centres. Some customers...
Webhelp UK, one of the country’s leading customer experience providers, attended the European Contact Centre & Customer Service Awards 2015 (ECCCSA) as a finalist in the Large Contact Centre of the Year category.
The business was recognised for the heavy investment made towards its state-of-the-art Derby site which boasts modern, bright and airy facilities making it a stimulating and enjoyable workspace for its people. Open plan in nature, the upgraded site seeks to make all levels of the businesses feel part of one, cohesive team.
Webhelp demonstrated hard work, dedication and commitment to foster an engaged and motivated workforce and placed heavy emphasis on employee engagement to drive performance, offering people the chance to build relationships within their local community through its sports, social, volunteering and charity programme, named Eventful.
The European Contact Centre & Customer Service Awards formally recognises professional excellence throughout the UK and Europe. It is a firmly established annual event, acknowledging and rewarding the best and most successful individuals and organisations in the contact centre and customer service industry.