How is the in-store retail customer experience evolving?
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...
No stranger to the mobile phone sector, Jonathan previously spent eight years working for Vodafone UK in its Retail Operations teams, running major change programmes, including the introduction of Concept Stores.
He also led a transition for the company’s retail units from sales-only to full sales and service function.
Jonathan said: “Both Webhelp UK and Vodafone UK have a shared value of putting customer experience at the heart of everything they do. Working in the retail arm of the business allowed me to develop an understanding of the Vodafone customer and I’m hoping to put that knowledge to use by creating even more focussed, customer-led approaches at Webhelp UK.”
Webhelp UK CEO David Turner commented: “Jonathan’s appointment further strengthens our Vodafone UK account. We have hundreds of team members across the country providing the highest levels of customer service on behalf of Vodafone UK. Jonathan’s breadth of knowledge with the company provides us with genuine insight, which we can use to shape and tailor an even stronger customer service experience.”
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