The development of multilingual hubs for an improved customer service
Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an outsourcing strategy were looking to reduce their...
FALKIRK, July 7, 2016 – Webhelp has been named as a finalist in four categories at this year’s UK Customer Experience Awards.
The UK Customer Experience Awards, now in their seventh year, celebrate examples of best practice in the nation’s customer experience industry. They are judged by a panel of independent business men and women using scoring methodology and criteria endorsed by Cranfield School of Management.
Last year’s winners include Waitrose, AXA PPP Healthcare and Eurotunnel Le Shuttle.
David Turner, CEO of Webhelp UK, said:
“Webhelp were finalists in three categories last year and, although we didn’t win on that occasion, we were delighted to be among a fantastic group of companies dedicated to driving the customer experience industry in the UK forward. We entered four categories this year and are thrilled to have been named as a finalist in each one of them.
“This has been an incredible 12 months for Webhelp. We have secured a number of fantastic new contracts and the introduction of international investment group, KKR, as a major shareholder in February, heralded an exciting period of acquisitions for the group. Our turnover has grown by 250% in the last four years and we expect the 2016 figure to be in excess of US$1bn. Winning a UK Customer Experience Award would be a wonderful way of capping such a great period for Webhelp.
“Expanding at such an impressive rate, while at the same time maintaining our commitment to delivering consistently high levels of customer experience across our estate, is something that is very important to us. Being named as a finalist in prestigious awards like the UK Customer Experience Awards is an endorsement that we are successfully achieving that aim.”
Webhelp is a finalist in the following categories: Insurance; Travel, Transport, Hospitality and Retail; Business Change; Experience and Design/Innovation, and will join representatives of more than 150 leading companies in London on Friday, September 23, to hear the final decision of the judges.
For more information please contact:
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 firstname.lastname@example.org