Webhelp Develops Performance Compass to Improve Customer Experience
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage...
Following hot on the heels of its success at the 2016 CCMG Awards on Saturday, Aug 27, leading global customer experience and business process outsourcing company, Webhelp, is again celebrating after receiving six nominations in five categories at this year’s BPeSA National Industry Awards.
Craig Gibson, CEO of Webhelp SA, said: “The team did a fantastic job by bringing home trophies in all three categories we were shortlisted in at Saturday night’s CCMG Awards. I am tremendously proud of the great team we have here at Webhelp SA and I am delighted that even more members of that team have been recognised by the industry by being shortlisted in five categories at the BPeSA awards.
“Webhelp is committed to offering consistently high quality customer service across all our sites around the world. Continuing to be shortlisted and win the top industry awards in the country proves that our team in South Africa is one of the best in the region.”
Fresh from picking up her gong for Best Contact Centre Operations Manager at Saturday’s CCMG Awards, Katja Alves has been shortlisted for the same award by BPeSA.
The other nominations received by the Webhelp team are as follows:
International Best Outsourced Contact Centre – Mustapha Baker
Best Project Manager – Gerhard Landy and Barry Jacobs
Best Sales Manager – Ashwin Caralous
Best Skills Development – Angela Perdichizzi
The winners will be announced at the National Awards Ceremony to be held in Cape Town on Oct 15, 2016.
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 firstname.lastname@example.org