Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
Nordics
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish
InternationalEnglish

Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology.
Customer experiences and business processes are changing rapidly due to the increasing use of technology. This acquisition confirms Webhelp’s growing reputation as a technology enabler and strengthens its position as the best partner for innovative customer contact solutions.

Speech technology increases quality and efficiency in customer contact
Telecats is the Dutch market leader for speech recognition in customer contact solutions. These solutions include customer identification, call steering, self service and analytics. The use of speech technology in contact centres has been proven to increase NPS and employee satisfaction, whilst reducing average handling time and repeat traffic. The Telecats systems are used by a large number of clients, including leading blue chip Dutch and European companies, and handle millions of calls each month.

Gert-Jan Morsink, CEO Webhelp Netherlands and member of the Board of Directors at Webhelp said: “We are very pleased with this acquisition and the new opportunities this presents to our clients. Our clients can expect to see us drive a new technical agenda for smart solutions with best in class technology paired with our unrivalled human touch. This allows us to further improve the customer experience whilst reducing the total cost of ownership through smart solutions.”

Wim Luimes, CCO of Telecats about the deal: “I am very enthusiastic about the possibilities for our company. The international portfolio and Webhelp’s ambitions will undoubtedly help us meet our growth ambitions. As experience innovators we could not have found a better partner and look forward to making use of our combined expertise to create a sustainable improvement in customer experience.”

Telecats’ headquarters will remain in Enschede and will facilitate the anticipated growth over the coming years. The current management and staff have maintained a significant interest in the company. The day to day operations will continue to be led by the current management; Jan Willem Mulder, Martin Spitholt and Wim Luimes.

Earlier acquisitions and partnerships
Webhelp is a leading global business process outsourcer with a portfolio focusing on service provision, solution design and technology enablement. In 2016 Webhelp acquired several companies focusing on social media strategy (Netino) and digital strategy (MyStudioFactory) showing its continued commitment to being a business process partner for its clients.


Tags:

Article by: Helma Klompenhouwer

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert, Webhelp. An online survey of 500 UK adults revealed that 89% of people are planning to spend time with family...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Blog
Cloud Technology: Why you should be investing

In the wake of the Forbes Cloud 100, our Innovation Director Dave Pattman looks at cloud technology. Specifically, its role in a surprisingly diverse range of sectors, including business process management and data and analytics. To learn more about why you need to be investing in the cloud,...

Case Studies
Insight Partnership with a Major Telco Provider

...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...