Webhelp Develops Performance Compass to Improve Customer Experience
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage...
Leading global customer experience and business process outsourcing company, Webhelp, has announced plans to recruit 120 people at its Cardiff site by the end of this year.
The demand is for operations manager, customer service advisors and team leaders working on existing clients at the outsourcer’s base in the Welsh city.
David Turner, CEO of Webhelp UK, said: “This is a fantastic time to become part of a growing business in an exciting industry that is focusing on new technology and the future of customer experience. We have 35,000 employees working at 90 sites in 26 countries and our business growth shows no signs of slowing down.
“This has been a terrific period for Webhelp. We have just added the ninth company to the Webhelp family in a 24 month period, with the acquisition of social media moderation business, Netino, and we have signed a number of high profile new clients, including Unilever and Shop Direct.
“We have also just been named the Customer Experience Provider of the Year at the recent Global Sourcing Association awards.”
The 120 people required by the end of the year will be a combination of operations managers, customer service advisors and team leaders and will focus on voice communication.
If you are interested in finding out more about the opportunities that exist in Cardiff or at Webhelp’s other UK sites, contact email@example.com
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 firstname.lastname@example.org