Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp feature – BBC Radio Derby

Qamer Hussain, our Derby-based Customer Experience Manager, recently spoke to local broadcaster BBC Radio Derby on the challenges of working during Ramadan and what measures Webhelp UK had taken to ensure colleagues were supported during this time. 

This year, Ramadan was particularly challenging for the Muslim community in the UK as it fell on the some of the longest and hottest days of the calendar.  

Wesley Mallin, a reporter at BBC Radio Derby, met with Qamer at our Pride Park site to find out what it was like for those who continued working whilst observing the fast. Qamer talked Wesley through his experience as well as the ways in which Webhelp UK supported its colleagues during the month of July. 

Qamer said one of the most helpful tools throughout Ramadan was the ability to keep the mind busy – which his role at Webhelp enabled him to do. He explained that the business was very supportive of colleagues allowing them to swap shift patterns and breaks to accommodate sleep and prayer times. 

You’ll hear more on the changes Webhelp made to assist teams over the fasting period and how this holy month sparked conversation between people of different backgrounds working at the Derby site.    


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

Blog
Innovation Takes Centre Stage At The Arch Summit on 3-4 May

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Case Studies
Webhelp People Analytics

...