The development of multilingual hubs for an improved customer service
Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an outsourcing strategy were looking to reduce their...
Qamer Hussain, our Derby-based Customer Experience Manager, recently spoke to local broadcaster BBC Radio Derby on the challenges of working during Ramadan and what measures Webhelp UK had taken to ensure colleagues were supported during this time.
This year, Ramadan was particularly challenging for the Muslim community in the UK as it fell on the some of the longest and hottest days of the calendar.
Wesley Mallin, a reporter at BBC Radio Derby, met with Qamer at our Pride Park site to find out what it was like for those who continued working whilst observing the fast. Qamer talked Wesley through his experience as well as the ways in which Webhelp UK supported its colleagues during the month of July.
Qamer said one of the most helpful tools throughout Ramadan was the ability to keep the mind busy – which his role at Webhelp enabled him to do. He explained that the business was very supportive of colleagues allowing them to swap shift patterns and breaks to accommodate sleep and prayer times.
You’ll hear more on the changes Webhelp made to assist teams over the fasting period and how this holy month sparked conversation between people of different backgrounds working at the Derby site.