How is the in-store retail customer experience evolving?
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...
Enchanting customers with exceptional web chat.
This infographic explores the use of web chat as a customer support channel across various industries in the UK. It also highlights the benefits of incorporating proactive web chat into the customer lifecycle that helps customer make decisions at a crucial point in their journey. What is proactive web chat? Find out more.