What are the upcoming technology trends in retail?
The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
Enchanting customers with exceptional web chat.
This infographic explores the use of web chat as a customer support channel across various industries in the UK. It also highlights the benefits of incorporating proactive web chat into the customer lifecycle that helps customer make decisions at a crucial point in their journey. What is proactive web chat? Find out more.