How is the in-store retail customer experience evolving?
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...
Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites of Webhelp, the leading global customer experience and business process outsourcing company.
Anton Manley, COO of Webhelp UK, said: “It is fantastic news that Vodafone are keen to extend their relationship with us and create so many new roles at two of our sites in the UK. Vodafone’s ambition is to give their customers the best possible experience and we are committed to doing our part to make that a reality. Vodafone is a key client for us and we are delighted that we can strengthen and extend our relationship in the UK with them.”
Neil Blagden, Customer Services Director at Vodafone UK, said: “Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support as we continue to invest in building the biggest and best network in Britain. These new Webhelp roles will make a real difference in achieving that ambition.”
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 firstname.lastname@example.org