The state of omni-channel in 2017
New research from the USA shows that shoppers are now almost evenly split on whether they shop online or in stores. The research was recently...
Since taking over Webhelp UK (formerly HEROtcs) as CEO in 2008, David Turner has tripled revenue, reshaped the company’s approach to customers and spearheaded a buyout by French CRM specialist Webhelp. Critical Eye, a community of connected leaders across different industries, recently published an article that contains David’s experience of leading the organisation from the beginning of his journey to his vision for the future. Click on the link below to download the article in PDF format. Alternatively, click through to read the article on the Critical eye website (member access only).